The East African Crude Oil Pipeline (EACOP) has said its grievance redress mechanism is playing a key role in strengthening trust with host communities as Uganda edges closer to first oil production.
Speaking at the 11th Annual Oil and Gas Convention at Speke Resort Munyonyo, company officials revealed that more than 2,200 grievances have so far been registered and addressed, describing the figure as an indication that affected communities are increasingly confident in raising concerns through formal channels.
EACOP Human Rights Manager Barbara Nakayenze said the system was deliberately designed to be accessible, with structures established at village level, supported by district consultative committees and local offices to ensure complaints are efficiently handled.
She added that community feedback has already influenced certain project decisions, especially in areas identified as having cultural and spiritual significance.
Meanwhile, Social Performance Manager for Uganda and Tanzania Rosie Birungi noted that sections of the pipeline route were adjusted to avoid graveyards and to respect local traditions.
She said that sustained community engagement and respect for cultural values have helped to strengthen relationships and reduce potential conflict along the pipeline corridor.
The emphasis on grievance handling comes amid growing calls from stakeholders in the oil and gas sector for more inclusive and responsible development as the region prepares for commercial oil production.
By Charles Katabalwa
4th May 2026
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